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TENEL Daily Electrolytes - Orange
TENEL Daily Electrolytes - Orange

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Shipping policy

At TENEL, we aim to deliver your order as quickly and reliably as possible.

1. Shipping Options and Rates

Standard Shipping

  • Transit time: Estimated 2–6 business days after dispatch

  • Rate: $3.91

2. Order Processing Time

  • Orders are typically processed and dispatched within 1–2 business days.

  • Business days are Monday to Friday, excluding public holidays.

  • Orders placed on weekends or holidays will be processed on the next business day.

Please note that processing time is in addition to the 2–8 business day transit time.

3. Shipping Destinations

At this time, we ship to addresses within the United States.
We do not ship to APO/FPO, U.S. territories, or international addresses unless otherwise stated.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number.

  • You can use this tracking number to follow the status of your delivery.

  • Tracking updates may take up to 24–48 hours to appear after dispatch.

5. Delays and Carrier Issues

The 2–8 business day timeframe is an estimate provided by our carriers and may occasionally be affected by factors outside our control, such as:

  • Carrier delays

  • Weather conditions

  • High seasonal volumes

  • Incorrect or incomplete shipping addresses

TENEL is not responsible for delays caused by carriers or external factors, but we will always do our best to assist you if an issue arises.

6. Incorrect Addresses and Undeliverable Orders

Please ensure that your shipping address is complete and accurate at checkout.

  • If an order is returned to us due to an incorrect or incomplete address, or because it was not claimed, we may charge an additional shipping fee to resend the order.

  • In some cases, if the order cannot be resent, a refund of the product cost only may be issued, in line with our Return & Refund Policy.

7. Missing or Damaged Shipments

If your order appears lost, significantly delayed, or arrives damaged:

  1. Check your tracking information for any carrier updates.

  2. Contact us at hello@tenel.co with your order number and a brief description of the issue (and photos, if the product is damaged).

We will review the situation and work with you and the carrier to find an appropriate resolution.